Frequently Asked Questions
Q: How do I update personal information that I submitted when I registered for the Red Carpet VIP Club?
A. Log into the Red Carpet VIP Club and click on My Account to make changes to your personal information. Click the Submit
button when you're finished. Don't create another account. Having more than one account is a violation of the Red Carpet VIP Club Terms of Service and can get you removed from the membership.
Q: Can I change the email address that I use to log in?
A: Yes. Log in using the email address and password that you registered when you when you joined the VIP Club. Then go to My Account and change the email address where indicated. Click the Submit button when you are finished.
Q: What should I do if I can't remember my password?
A: Request your Mass. Lottery Red Carpet VIP player password.
Q: What should I do if I encounter a problem with the Red Carpet VIP Club website?
A: Click on Member Feedback to submit your question or problem. We will assist you via return email. The more details you can provide, the better chance we will have of quickly resolving an issue.